Current status
Polaris (desktop CRM)
Authenticated user surfaces, including chat, case management, and document workflows.
Aurora (mobile companion)
Android mobile app: sign-in, sync, push delivery (live). iOS build pending App Store review.
Island Bar widget
Public chat assistant, eligibility tools, and intake forms embedded on firm sites.
API gateway
Public APIs and integration endpoints.
Sign-in & identity
Email and password sign-in, MFA, session management.
Document storage
Upload and download of case documents.
Email & SMS delivery
Outbound transactional email and (where enabled) SMS.
Assistant & intelligent features
Drafting assistance, summarization, classification, and other features powered by third-party intelligence service providers.
30-day uptime
Each square represents one of the most recent thirty days. Green = no recorded incident; amber = degraded performance for part of the day; red = significant outage.
Scheduled maintenance
No maintenance scheduled at this time. We announce maintenance on this page and by email to administrative contacts at least seventy-two hours in advance, except for emergency maintenance for security or stability reasons.
Recent incidents
There are no recent incidents to report.
Subscribe to status updates
To receive incident notifications by email, write to status@thenovasystem.com with subject line "Subscribe to status updates". A self-serve subscription page is on the roadmap.
Reporting an issue
If you are experiencing an issue not reflected above:
- For Severity 1 outages, follow the hotline procedure provided at onboarding.
- For other issues, write to support@thenovasystem.com with subject line "Possible outage" and as much detail as you can share (affected users, error messages, screenshots, time observed).