1. About this page
This page lists the categories of sub-processors that Nova System Inc. uses to provide the Meridian platform — the Polaris desktop, the Aurora mobile companion, the Island Bar widget, and supporting services. Sub-processors are bound by written terms that flow down our obligations under the Data Processing Addendum. Where required by law, we provide advance notice of new sub-processors and the right to object on reasonable grounds as described in the DPA.
2. Subscription notifications
To be notified of changes to this list by email, subscribe at privacy@thenovasystem.com with subject line "Subscribe to sub-processor updates". You may unsubscribe at any time.
3. Categories of sub-processors
| Category | Purpose | Primary regions |
|---|---|---|
| Cloud platform & edge infrastructure | Hosting, compute, storage, content delivery, network protection, DDoS mitigation, edge execution. | Global (Canada, US, EU, UK primary regions) |
| Managed database & key-value storage | Operational storage for application data, including encrypted at-rest storage of customer data. | Multi-region, with regional pinning options as available |
| Object & file storage | Storage of documents and large files uploaded to the platform. | Multi-region |
| Backup & disaster recovery | Encrypted backups, retention, and recovery testing. | Multi-region |
| Third-party intelligence service providers | Models that power assistant, summarization, classification, and recommendation features. | US / EU regional endpoints as offered by providers |
| Email delivery & transactional messaging | Sending account, security, and product emails on our behalf. | US / EU |
| SMS & voice messaging | Sending SMS / voice notifications on the firm's behalf where the firm has enabled them. | US / EU |
| Push notification delivery | Routing push notifications to Aurora devices through Apple's and Google's push services. | Global |
| Payment processing | Processing card payments and pre-authorized debits for subscriptions. | US / EU / Canada |
| Tax compliance | Calculation and reporting of applicable sales / value-added taxes on invoices. | US / EU / Canada |
| Identity verification (where used) | Verifying licence numbers and similar regulatory identifiers, when the Firm initiates verification. | Canada |
| Customer support tooling | Ticketing, support chat, knowledge base, and similar tools. | US / EU |
| Error reporting & performance monitoring | Diagnosing and resolving defects, performance issues, and crashes. | US / EU |
| Analytics | Aggregated product analytics and usage measurement. | US / EU |
| Document understanding (optional, customer-enabled) | Where the firm enables it, third-party text-extraction and parsing of uploaded documents. | US / EU |
| Speech recognition (optional, customer-enabled) | Transcription of voice notes you record inside the apps. | US / EU |
| Mapping & address lookup | Address validation and limited geocoding to support case fields. | Global |
| Anti-spam & abuse prevention | Bot detection, abuse signals, and content safety classifiers. | US / EU |
| Domain & DNS | Domain registration and DNS resolution for our public hostnames. | Global |
| Code repositories & build infrastructure | Source control, build automation, and code signing. | US / EU |
| Workplace productivity tooling | Internal email, document collaboration, calendar, and meeting tools used by Nova System personnel under confidentiality. | US / EU |
4. Apple and Google as service providers
To deliver Aurora to your device, we use Apple's App Store services (iOS) and Google's Play Store services (Android). Push notifications are routed via Apple Push Notification service and Firebase Cloud Messaging respectively. These services act as conduits to your device; we do not transmit case contents through them other than what is needed to display a notification, which we keep minimal.
5. Changes to this list
We update this list when categories of sub-processors change. Where a customer has opted into notifications, we provide advance notice as described in the DPA.
6. Contact
To raise questions about sub-processors, write to privacy@thenovasystem.com.