1. Acceptance
These Terms of Service ("Terms") are a contract between you and Nova System Inc. ("Nova System", "we", "us"). By creating an account, accessing the Service, clicking "I accept", or using any portion of the Meridian platform, you agree to these Terms together with the Acceptable Use Policy, the Privacy Policy, and other documents listed in the Legal & Trust Center.
If you are accepting on behalf of a Firm, you represent that you have authority to bind the Firm and "you" includes that Firm. If you signed a Master Subscription Agreement or an Order Form with us, that agreement controls in the event of conflict with these Terms.
2. The Service
The Meridian platform is a business tool for licensed immigration consulting firms. It includes the Polaris desktop application, the Aurora mobile companion application provided as a bundled companion to Polaris, the public Island Bar widget that firms embed on their websites, and supporting back-end services. Aurora is not sold or licensed as a standalone product; it is provided only to Authorized Users of a subscribed firm.
3. Accounts
You must provide accurate and complete information when creating an account, keep it up to date, and keep your credentials secret. You are responsible for everything that happens under your account. Notify us at security@thenovasystem.com immediately if you suspect unauthorized use. Each seat is personal; do not share credentials.
4. Subscriptions and renewals
Subscriptions begin on the start date you select and renew automatically unless you cancel before the end of the then-current monthly cycle. You may cancel renewal in your account settings, in the Stripe customer portal, or by emailing payments@thenovasystem.com. The standard public subscription is a single plan billed monthly at the rate set out in the Pricing Terms document; firms with a signed Order Form are governed by the rate in their Order Form.
5. Fees and payment
The plain-language pricing — current rate, taxes, AI conversation cap, top-up packs, trial, cancellation, and founding-member rate guarantee — is published in the Pricing Terms document, which forms part of these Terms. The financial framework (currency, invoice cadence, late-payment interest, set-off rights, and dispute window) is set out in the Master Subscription Agreement. Where you pay by credit card or pre-authorized debit, you authorize us (or our payment processor, Stripe) to charge the payment method on file for amounts owing. If a payment fails, we may suspend access until the issue is resolved.
6. Trials and promotional plans
From time to time we offer free trials or promotional plans. Trial mechanics (length, included AI conversation budget, credit-card requirement) are described in the Pricing Terms. Unless we say otherwise in writing, we do not auto-convert a trial to a paid subscription without explicit consent by the firm Owner. You may cancel at any time during a trial in your account settings.
7. Your content
You retain ownership of all Customer Data submitted through the Service. You grant Nova System the licence described in the MSA to host and process Customer Data while we deliver the Service. You are responsible for the legality and accuracy of Customer Data and for obtaining all required consents.
8. Acceptable use
You must comply with the Acceptable Use Policy. Among other things, you must not use the Service for unlawful purposes, you must not attempt to interfere with the Service, and you must not use intelligent features in a way that bypasses required human review for legally significant decisions.
9. Intellectual property
The Service, its underlying technology, and all related intellectual property remain the property of Nova System and its licensors. We grant you the limited rights described in the MSA. You may not reverse-engineer, copy, modify, distribute, sell, or sublicense any portion of the Service except as expressly permitted.
10. Third-party services
The Service uses third-party intelligent service providers to power assistant, summarization, classification, and similar features. These features are subject to the Third-Party Intelligence Services Terms. You must review their output before relying on it. The Service may also integrate with third-party services you choose to connect; your use of those services is governed by your agreement with the relevant provider.
11. Disclaimers
To the fullest extent permitted by law, the Service is provided "as is" and "as available". We disclaim all warranties not expressly stated in these Terms or the MSA, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not provide legal, immigration, accounting, or other professional advice.
12. Limitation of liability
The limitation of liability provisions in the MSA apply to these Terms. If you have not signed an MSA, our aggregate liability arising out of or relating to these Terms will not exceed the greater of (a) the fees you paid for the Service in the twelve months preceding the event giving rise to the claim and (b) one hundred Canadian dollars, except for liability that cannot be limited by law.
13. Indemnification
You will defend, indemnify, and hold harmless Nova System and its Affiliates against any third-party claim arising out of (a) your Customer Data, (b) your use of the Service in breach of these Terms or the AUP, or (c) your professional services delivered to Firm Clients.
14. Termination
You may cancel your subscription at any time as described in Section 4. We may suspend or terminate your account for breach of these Terms or the AUP, for non-payment, or as otherwise described in the MSA. On termination, your right to access the Service ends; export and retention work as described in the MSA.
15. Changes
We may update these Terms from time to time. Material changes will be communicated by email or in-product notice at least thirty days before they take effect, unless a shorter period is reasonable for legal or security reasons. Continued use after the effective date constitutes acceptance.
16. Governing law and venue
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-laws rules. The courts of British Columbia have exclusive jurisdiction over disputes, subject only to either party's right to seek injunctive or equitable relief in any court of competent jurisdiction.
17. General
If any provision is held unenforceable, the rest of these Terms remain in effect. We may assign these Terms in connection with a corporate transaction. You may not assign without our consent. Failure to enforce a provision is not a waiver. These Terms, the MSA, and the policies listed at /legal are the entire agreement.
18. Contact
Questions about these Terms: legal@thenovasystem.com. General support: support@thenovasystem.com.