FAQ
Frequently asked questions.
Honest answers about AI accuracy, security, and setup. If we don't pass on something, we say so.
Honest answers about AI accuracy, security, and setup. If we don't pass on something, we say so.
Not yet. Firms already using Meridian keep full access. New firms can join once the next version is ready to release. Join the waitlist and we will reach out first when it opens.
Meridian AI is trained on comprehensive IRCC regulations, program requirements, policy manuals, and operational bulletins. We continuously update the knowledge base to reflect the latest changes to immigration regulations and programs.
Meridian AI provides guidance and initial assessments but always recommends clients work with a qualified RCIC for official immigration advice. Think of it as your first-line qualifier and educational tool. All outputs include appropriate disclaimers about the need for a licensed consultant.
Widget setup is fast: a single line of embed code on your website in under 5 minutes, plus 10 to 15 minutes for colours and branding. Full CRM onboarding (your firm's own space, staff seats, and bringing your data across) is founder-assisted and typically takes 1 to 3 days for a solo or small firm, depending on import volume.
Yes. We're PIPEDA compliant, encrypt data in transit (TLS 1.3) and at rest (AES-256), and follow industry-standard access controls. We are not SOC 2 certified yet and we say so. Client conversations are stored securely and never used to train third-party models, and your client information is never shared with unrelated parties. See the full security page →
Yes, and it's included on every plan. Change colours, logo, welcome message, and button text from the firm dashboard; the widget themes to your brand instantly across every surface. No CSS required.
No service disruption. Your plan includes a monthly Pro conversation cap (250 on Starter, 1,000 on Professional, 3,000 + fair-use on Enterprise); if you reach it, Meridian AI automatically switches to Compact mode for the rest of the month. You keep working, and answers are just a little less nuanced. Buy a top-up ($15 for +100) anytime to restore Pro mode. Auto-purchase is OFF by default, so you control every charge. See pricing →
Email us directly at info@thenovasystem.com, or go on the list and ask it on the walkthrough when we open.