Get help
The fastest way to reach a human is to email us. Your firm's admin can also escalate from the Polaris desktop CRM directly to our support inbox.
| Channel | Best for | Response time |
|---|---|---|
| support@thenovasystem.com | Anything · bugs, questions, feature requests | Within 1 business day |
| security@thenovasystem.com | Security incidents, suspected breaches, responsible disclosure | Within 4 hours, 24/7 |
| legal@thenovasystem.com | Subscription terms, contracts, MSA questions | Within 2 business days |
| privacy@thenovasystem.com | Data access requests, PIPEDA / PIPA inquiries | Within 30 days (statutory) |
Aurora · common questions
I can't sign in
Use the same email and password your firm gave you for Polaris (the desktop CRM). If it's your first sign-in, tap Forgot password? Email me a code to receive a 6-digit verification code.
I'm not getting push notifications
- Open iOS Settings → Notifications → Aurora and confirm "Allow Notifications" is on.
- Inside Aurora, go to You → Alerts and tap Send test push. If the test push lands, the pipeline is healthy.
- If 0 devices were pushed in the test, force-quit Aurora and reopen · it re-registers with OneSignal on launch.
The Activity tab is empty
The Activity tab shows recent staff actions across your firm. If it's empty, it usually means no one has done anything in the CRM today, or the firm owner has disabled the Activity feature for your account (see You → Staff permissions, owner-only).
How do I change my profile photo?
Go to You → Account and tap your avatar. Choose Take photo or Choose from library. To remove the photo, tap the avatar and choose Remove photo.
How do I delete my account?
See /account-deletion.
System status
Live status of the Meridian platform: meridianlegal.ca (status banner appears on the homepage when there's an incident).
Documentation
In-product help lives in Aurora → Compass (mobile) and Polaris → Help (desktop). Both modules are searchable.