Meridian uses proprietary AI technology trained on comprehensive IRCC regulations, program requirements, policy manuals, and operational bulletins. We continuously update our knowledge base to reflect the latest changes to immigration regulations and programs.
The AI provides guidance and initial assessments but always recommends clients work with a qualified RCIC for official immigration advice. Think of it as your first-line qualifier and educational tool. All outputs include appropriate disclaimers about the need for a licensed immigration consultant.
Widget setup is fast · a single line of embed code on your website in under 5 minutes, plus another 10-15 minutes for colours and branding. Full CRM onboarding (subdomain, RBAC, staff seats, data migration) is a founder-assisted process · typically 1-3 days for a solo or small firm depending on import volume.
Yes. We're PIPEDA compliant, encrypt data in transit and at rest, and follow industry-standard access controls. SOC 2 Type II is on the roadmap (target Q4 2026) · we are not yet certified and we say so. Client conversations are stored securely and never used to train third-party models. We take data privacy seriously · your client information is never shared with unrelated parties.
Yes! The Professional and Enterprise plans include full customization. Change colors, logo, welcome message, button text, and more. Enterprise customers can even white-label the entire widget to remove Meridian branding.
You'll get a notification when you're approaching your limit. You can either upgrade to a higher tier or enable overage billing at a per-conversation rate. No service disruptions. We'll let you know with plenty of notice.